How to resolve e-mail problems...

How to Resolve E-mail Problems from GBPC

 

It has come to my attention that some of the e-mail messages coming from GBPC may be going to your SPAM or QUARANTINE folder, or images are not visible. Many email services and Internet Service Providers (ISPs) have put blocking or filtering systems in place to protect you from email that you didn't ask for.  However, these same systems may inadvertently filter email you would like to receive -- including emails from GBPC. The topics below provide recommendations on how to ensure you receive the email communications we send to you:
 
 
 
 
 
  • Have you added GBPC to your email address book?
  • Are you using Spam Filtering Software? 
  • Images are being blocked in Outlook Express?
  • Are you not receiving e-mail that comes from specific people at GBPC? _______________________________________________________


Have you added GBPC to your address book?

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you and/or your ability to view images in HTML.  By adding GBPC to your address book, the email providers will allow our email to go through without being blocked or altered. Please scroll your email provider below for more information:


If your provider is not listed below, simply add newsletter@gbpres.org, and gbpcps@gbpres.org to your address book).
_______________________________________________________

If you are using AOL 9:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the “Add Address” icon on the right side of the window.
  3. Click the “OK” button.

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If you are using AOL 8:

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the “Add to Address” icon on the right-hand side of the window.
  3. Click the “Save” button.

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If you are using AOL Netmail:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the “Add to Address” icon.
  3. Click the “Save” button.

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If you are using Earthlink Webmail:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the “Add to Address Book” link.
  3. Click the “Save” button on the popup.

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If you are using Earthlink Total Access:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. In the From field, right-click the GBPC address
  3. Click "Add to Address Book".
  4. Click the “Ok” button.

    or...
     
  5. In the message list of your Inbox or other mail folder, right-click on the e-mail that you receive from FPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  1.  
  2. Click “Add Sender to Address Book.”
  3. Click the “OK” button.

    or...

 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click "Add Sender" in the upper right of the header.
  3. The name and email address from email are pre-populated in the “Add to Address Book” pop-up.
  4. Click "Yes".

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If you are using Hotmail:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click "Save Address(es)" at the top of the message header.
  3. Click “OK” button.

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If you are using Juno:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click "Save to Address Book" link next to the From address.
  3. Click “OK” button.

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If you are using MSN 8:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click “Save Addresses” at the upper right hand side of the screen.
  3. Select the check box next to the address you want to save.
  4. Click the “Save” button.

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If you are using Outlook 11:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Right-click the name of the sender you want to make as a contact.
  3. Click "Add to Outlook Contacts" on the shortcut menu.

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If you are using Outlook 2000:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. In the From field, right-click the GBPC address.
  3. Click the “Add to Contacts” link on the shortcut menu.
  4. Click the “OK” button

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If you are using Outlook 2003:

In Outlook 2003, it is better that you add us as a member of your safe list:

  1. On the Tools menu, click Options.
  2. Click Junk E-mail.
  3. Click the Safe Senders or Safe Recipients tab.
  4. Click Add.
  5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter newsletter@gbpres.org , gbpcps@gbpres.org , and then click OK.

Notes: If you want your Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box on the Safe Senders tab.

If Automatic Picture Download is turned off, messages from or to e-mail addresses or domain names on the Safe Senders and Safe Recipients Lists will be treated as exceptions and the blocked content will be downloaded.

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If you are using Outlook Express 6:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. In the From field, right-click the GBPC address.
  3. Click the “Add to Address Book” link in the menu.
  4. Click the “OK” button.

    or...
  1. In the message list of your Inbox or other mail folder, right-click the e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the “Add Sender to Address Book” link in the menu.
  3. Click the “OK” button.

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If you are using Netscape 6 and 7:
 

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. In the From field, right-click the GBPC address.
  3. Click the "Add to Address Book" link in the menu.
  4. Click the “OK” button.

_______________________________________________________

If you are using Yahoo! Mail:

  1. Open any e-mail that you receive from GBPC that comes from newsletter@gbpres.org , gbpcps@gbpres.org .
  2. Click the "Add to Address Book" link on the far right.
  3. Click the “Add Checked Contact” button.

_______________________________________________________

Are you using spam filtering software?

If you are using spam filtering software, you can enter newsletter@gbpres.org , gbpcps@gbpres.org into your filtering software "white list" to ensure you continue to receive GBPC messages:

If your company is using spam filtering software, please contact your Information Technology department and request they add newsletter@gbpres.org , gbpcps@gbpres.org .

_______________________________________________________


Images are being blocked in Outlook Express?


To manually work around this behavior, turn off the Block images and other external content in HTML e-mail option. To do this, follow these steps.

Warning: The Block images and other external content in HTML e-mail option is a security feature that has been included in Windows XP SP2 to protect your computer against junk e-mail (spam). We recommend that you do not turn off this option.

  1. Click Start, point to Programs, and then click Outlook Express.
  2. On the Tools menu, click Options, and then click the Security tab.
  3. Click to clear the Block images and other external content in HTML e-mail check box.
  4. Click OK.

 

_______________________________________________________

 

Are you not receiving e-mail that comes from specific people at GBPC?

If you added newsletter@gbpres.org , gbpcps@gbpres.org , but find that you are not receiving e-mail that comes from specific people at GBPC please repeat the steps above for the appropriate e-mail product and add as many of the staff email addresses to your address book or safe list.